Pharmacy Name: Pharmalogic (DSP)

Address of Pharmacy: Block C, Library Road, Clayton-le-Woods, Chorley PR6 7EN

Date Patient survey completed: 01-03-2018

Top areas of performance

Question % of respondents satisfied with service
Q3 (c): How would you rate the chemist on having in stock the medicines/appliances you need 100%
Q3 (e): How would you rate the chemist on time taken to answer telephone call 100%
Q3 (d): How would you rate the chemist offering clear and well organised service 97%
Q5 (a): How would you rate the chemist staff on being polite and taking the time to listen to what you need 97%
Q5 (b): How would you rate the chemist staff on answering any questions you may have 97%
Q5 (e): How would you rate the chemist staff on being efficient 97%

Areas in greatest need for improvement

Question % of respondents dissatisfied with service Action taken or planned (including timescale)
Q9: Overall how would you rate this chemist? 12%
Q4 (b): How would you rate the chemist on providing general advice on a healthy lifestyle 9%
Q5 (e): Overall how would you rate the chemist’s staff 7%
Q4 (c): How would you rate the chemist on disposing of medications you no longer need 6%

Pharmacy response to respondent’s additional comments

Areas within control of pharmacy Areas outside control of pharmacy
16-25 26-45 46-59 60-89 90+
0% 6% 16% 66% 12%

Profile of respondents

This is the primary pharmacy for all monthly and acute medication This is the nominated pharmacy for monthly medication and some of the acute medication This is the nominated pharmacy for only monthly medication
85% 12% 3%

Pharmacy Name: Pharmalogic (DSP)

Address of Pharmacy: 464 Ranglet Road, Walton Summit Centre, Preston, PR5 8AR

Date Patient survey completed: 11-03-2019

Top areas of performance

Question % of respondents satisfied with service
Q4 (c) Having in stock the medicines/appliances you need 100%
Q4 (d) The quality of the packaging used for the delivery of your prescription 100%
Q4 (e) The condition in which you received your prescription 100%
Q4 (f) Having someone available to deal with any problem with your prescription after it has been delivered 98%
Q5 (c) The service you received from the pharmacist 97%
Q5 (d) The service you received from the other pharmacy staff 97%

Areas in greatest need for improvement

Question % of respondents dissatisfied with service Action taken or planned (including timescale)
Q7 Stopping smoking 98% As we are a distance selling pharmacy most of our clients are not suitable for this service
Q7 Health eating 98% As we are a distance selling pharmacy most of our clients are not suitable for this service
Q7 Physical exercise 97% As we are a distance selling pharmacy most of our clients are not suitable for this service

Pharmacy response to respondent’s additional comments

Areas within control of pharmacy Areas outside control of pharmacy
16-25 26-45 46-59 60-89 90+
0% 4% 18% 67% 11%

Profile of respondents

This is the primary pharmacy for all monthly and acute medication This is the nominated pharmacy for monthly medication and some of the acute medication This is the nominated pharmacy for only monthly medication
88% 10% 2%