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Complaints
Pharmalogic – How to make a complaint
At Pharmalogic, we are committed to providing safe, high quality and caring services to all our patients. We recognise that sometimes things may not go as expected, and we welcome feedback and complaints as an opportunity to improve. This page explains how you can raise a concern or make a complaint, what you can expect from us, and where you can seek further support.
Making a Complaint
You can raise a concern or complaint in any of the following ways:
By Phone
01772 620 526
By Email
info@pharmalogic.co.uk
In Person
Speak with any member of our team or the pharmacist on duty. A private consultation room is available on request.
In Writing
Send a letter to the following address: 464 Ranglet Rd, Walton Summit Centre, Preston PR5 8AR
Complaints can be made by you, or by a representative acting with your consent or on your behalf (such as a parent, carer, or someone legally authorised to represent you).
What We Will Do
Once we receive your complaint, we will:
- 1
Acknowledge your complaint within 3 working days.
- 2
Explain how we will handle your complaint and when you can expect a full response.
- 3
Aim to provide a full written response within 20 working days. If we need more time to investigate, we will let you know.
- 4
Treat your complaint confidentially, fairly, and without discrimination.
- 5
Offer an apology where things have gone wrong and explain what we will do to prevent it happening again.
We will handle your complaint in line with NHS England, GPhC Standards, and our internal complaints procedure.
If You Are Not Satisfied
If you are unhappy with our final response, you can ask for the matter to be reviewed by: The Parliamentary and Health Service Ombudsman (PHSO)
This applies to complaints related to NHS-funded services.
You can also raise concerns about pharmacy professionalism or safety with the General Pharmaceutical Council (GPhC).
You may also raise a concern directly with NHS England at any stage:
We appreciate feedback whether positive or negative
It helps us continue improving the care we provide to our community.